Shipping Policy

Natural Rug Co. orders are processed and shipped directly by our suppliers. 

Shipping Estimates

Many of our products are fulfilled by a supplier that integrates with Shopify and is able to provide real-time shipping costs at check-out. Purchases from a second supplier are estimated at checkout using a UPS shipping calculator. 

Shipping Methods

Natural Rug Co. only excepts orders that will ship to U.S. addresses, and provides free shipping for orders $500 or more. A customer may not change a ship to address once a purchase has been made. 

Shipping Times

Natural Rug Co. orders are typically fulfilled and shipped by suppliers with three days of the order date. 

Order Tracking

Customers receive tracking information once an order is shipped so they can monitor delivery status.

Customer Support

Customers may contact Natural Rug Co. at customerservice@naturalrugco.com with any questions.